Frequently Asked Questions

Yes, but cancellation fees apply depending on the stage of production. You’ll receive a higher refund if canceled early. See
our Refund Policy for full details.

We don’t accept returns or exchanges for
jewelry, but we’re happy to help redesign your piece using the original
materials.

Most pieces are crafted within 15 business
days. We’ll keep you updated if your order requires more time.

We accept credit/debit cards, UPI, and PayPal for international orders.

No surprises. All applicable international
taxes and duties are included in your shipping charges.

Yes! We ship worldwide. Charges vary by
country and will be calculated at checkout.

Shipping is free in India on orders above
₹70,000.

Once your order ships, we’ll send a
confirmation email with tracking details.

Loose gemstones can be returned within 7 days of delivery (excluding lab diamonds and custom cuts). Refunds may be subject to a fee.

No. Lab diamonds are final sale and
non-refundable.

If your item has a manufacturing defect, we’ll repair or replace it. Just contact us within 7 days of receiving it.

We take your privacy seriously. Your data is
encrypted and handled according to our Privacy Policy.

Only with trusted providers like Shopify and
payment gateways, and only to complete your order or improve your experience.

Here you can place an explanation or answer to the question.